Tushar Modi, Mr. Compu Guru himself, has been a life-saver. My computer was slow, skipped screens, did everything a computer shouldn't have done. Definitely headed for the boneyard of dead laptops. Tushar cured it of all its ills in just 24 hours, then spent at least an hour helping synchronize e-mail, phone, etc. Great customer service all the way! The crowning achievement was when I took my son's computer to him to see if he could retrieve the data before we scrapped it. Within minutes he diagnosed the problem; my son's computer is as good as new!